VEO 3 Video Generator provides digital, credit-based AI video generation services. Because credits, subscription benefits, and generation capacity may be made available immediately after purchase, refund requests are reviewed individually under this Refund Policy.
Except where a refund is required by applicable law or expressly provided under this Refund Policy, purchases of credits, subscriptions, and other digital services are final and non-refundable.
Last Updated: July 27, 2026
VEO 3 Video Generator is an independent AI video generation platform. It is not affiliated with, endorsed by, sponsored by, or operated by Google LLC, Google Cloud, Vertex AI, or any other third-party AI model provider unless expressly stated on the applicable product page.
References to third-party models, technologies, or product names describe compatibility or functionality only and do not imply ownership, endorsement, partnership, or official status.
Before completing a purchase, users are responsible for reviewing and verifying:
A refund is not automatically granted solely because a user:
Users who are uncertain about the identity or features of the service should contact support before completing payment.
Our products are digital services that may be delivered immediately after payment. Delivery begins when any of the following occurs:
Once delivery begins, the service is considered partially or fully supplied. Any approved refund may therefore be reduced to reflect credits consumed, services delivered, and other benefits used.
Where applicable law provides a cooling-off or withdrawal right, we will honor that right. Where permitted by law, a user who expressly requests immediate delivery and acknowledges the legal effect of beginning performance may lose or have a reduced right to withdraw once delivery has begun.
VEO 3 Video Generator operates on a credit-based system. Credit usage may vary according to:
The credit cost displayed for a generation request at the time of submission controls. Model availability, credit prices, and generation settings may change from time to time.
The validity period of credits, if any, is the period stated on the applicable pricing, product, or checkout page. Credits are not transferable and have no cash value except where required by law or expressly approved under this Refund Policy.
Credits are considered consumed when a generation request is accepted for processing by the platform.
Credits remain consumed when:
If a generation fails because of a verified platform or provider error and no usable output is produced, the standard remedy is restoration of the affected credits rather than a cash refund.
AI-generated content is probabilistic and may vary between requests, even when the same prompt, image, or settings are used.
Generation results may be affected by:
Variations in video quality, motion, style, facial or character consistency, prompt interpretation, camera movement, text rendering, audio, timing, or scene continuity are normal characteristics of generative AI. Such variations do not, by themselves, constitute a service defect or create an automatic right to a refund.
Users are responsible for confirming that the platform's supported features, durations, models, and output formats meet their needs before purchasing.
Refund requests are reviewed case by case. Except where applicable law requires otherwise, approval is at the discretion of VEO 3 Video Generator following review of relevant records, which may include:
Approval of one refund does not establish a precedent or obligation to approve another request under the same or similar circumstances.
Subject to verification, the following situations may qualify for a refund, partial refund, credit restoration, service extension, or another appropriate remedy.
If a platform or third-party provider failure consumes credits and produces no usable output, we will normally restore the consumed credits. A monetary refund may be considered if credit restoration is not reasonably possible or the issue materially prevents use of the purchased service.
A remedy may be considered when a verified platform-wide outage prevents normal use of the purchased service for more than 48 consecutive hours.
If the same order is charged more than once, the verified duplicate payment may be refunded.
Any remedy under this section remains subject to account verification, actual usage, applicable law, and the other terms of this Refund Policy.
Except where required by applicable law, refunds are generally not approved for the following.
Credits used for successfully generated outputs are consumed services, regardless of:
Refunds are generally not provided for failures, blocks, or unsatisfactory results caused by:
Refunds are generally not available because:
Not using, downloading, or fully consuming an activated digital service does not automatically entitle a user to a refund. Requests involving unused credits or unused subscription time may be considered individually but are not guaranteed.
Credits or benefits that have expired under the validity terms disclosed for the applicable product are not refundable, except where required by law.
Where a material portion of the included credits or subscription benefits has been used, a full refund will not ordinarily be available. We may deny the request or approve only a partial refund after deducting the value of the used service.
If a refund is approved after any part of the service has been delivered or used, the refund may be reduced by:
Such deductions will be applied only where permitted by applicable law. If mandatory law requires a full refund, no prohibited deduction will be made.
Refund calculations are based on actual account usage and the records available to us. Successfully generated outputs and accepted generation requests may be included when determining used service value.
For a verified timeout, processing failure, internal platform error, or third-party AI provider failure that produces no usable output, the normal remedy is one or more of the following:
A failed generation does not automatically qualify the entire purchase or subscription for a cash refund. A monetary refund may be considered if the verified issue is material, remains unresolved, and substantially prevents use of the purchased service.
Subscriptions may be cancelled at any time through the available account-management method or by contacting support.
Cancellation stops future renewals after it is processed. Unless otherwise required by law or expressly confirmed by us:
Subscription refund requests are evaluated according to:
If a subscription refund is approved:
Refunds are returned only to the original payment method unless applicable law or the payment provider requires otherwise.
To request a refund, email [email protected] with the subject line "Refund Request."
The request should include:
We may request additional information reasonably necessary to locate the transaction, verify account ownership, review usage, or investigate a technical issue.
Failure to provide requested information may delay the review or prevent us from verifying eligibility.
By submitting a refund request, the user authorizes VEO 3 Video Generator to review records reasonably necessary to evaluate the request, including:
Such information will be handled in accordance with our Privacy Policy and applicable law.
We generally aim to complete the initial assessment within 2–3 business days after receiving all required information. Complex cases, payment-provider reviews, suspected fraud, or high-volume requests may take longer.
If a refund is approved and any required confirmation has been received, we generally aim to submit it to the original payment method within 5–10 business days.
After submission, the bank, card issuer, wallet provider, or payment processor may require additional time to post the refund. This timing is outside our control.
Refund-status estimates are not guarantees and may vary by payment method, provider, currency, and region.
Approved refunds are normally returned only to the original payment method used for the purchase.
Alternative refund methods—including bank transfer, UPI, cryptocurrency, PayPal to a different account, cash, or payment to another person—are generally not supported.
If the original payment provider or merchant account is restricted or technically unable to issue a direct refund, we may provide reasonable instructions for completing the refund through the payment provider's formal dispute or chargeback process. We will cooperate with legitimate provider investigations.
Users are encouraged to contact support before initiating a chargeback or payment dispute so that we have an opportunity to investigate and resolve the matter.
Once a chargeback or payment dispute is opened:
We may provide the payment provider with relevant transaction, delivery, account-usage, and support records in response to a dispute. We will not interfere with rights that cannot legally be waived or restricted.
To the extent permitted by law, we may deny, limit, or more closely review a refund request where we reasonably determine that:
We may suspend or terminate accounts associated with verified refund abuse, fraud, or payment disputes, subject to applicable law and our Terms of Service.
Nothing in this section limits mandatory consumer rights.
If a refund request is denied or partially approved, the user may submit one appeal within 14 days of our decision.
The appeal must identify the decision being challenged and include any new or previously unavailable supporting information. Appeals are reviewed by management or an authorized reviewer.
Except where further review is required by applicable law or a payment provider, the appeal decision is final.
We may, but are not obligated to, provide a refund, partial refund, credit restoration, service extension, or other accommodation outside the standard terms of this Refund Policy in exceptional circumstances, including:
An exception is discretionary, applies only to the specific case, and does not establish a precedent for future requests.
Nothing in this Refund Policy excludes, restricts, or limits any warranty, remedy, withdrawal right, cancellation right, or other consumer right that cannot lawfully be excluded or limited.
If the law applicable to a user provides greater rights than this Refund Policy, the mandatory provisions of that law will prevail.
We may update this Refund Policy from time to time. The updated version will be posted on our website with a revised "Last Updated" date.
Changes apply prospectively from the effective date unless applicable law requires otherwise. The version in effect when a purchase was made will govern that purchase to the extent required by law.
For refund requests or questions about this Refund Policy:
By purchasing credits or a subscription, or by using the service, the user acknowledges that they have had an opportunity to read and understand this Refund Policy and agree to its terms, subject to any rights that cannot lawfully be waived.
This Refund Policy forms part of the VEO 3 Video Generator Terms of Service and should be read together with the Terms of Service and Privacy Policy.